Privacy Policy And Disclaimer
About our Privacy Notice
Direct Carpet Centre takes your privacy seriously and we are committed to protecting your personal information. Our Privacy Notice explains how we collect, use and share personal information in the course of our business activities.
About Direct Carpet Centre
This Privacy Notice covers Direct Carpet Centre, its websites, mobile applications and mobile websites except where you are notified of another privacy notice.
Providing your personal information
You do not have to provide your personal information to us, but if you do not provide certain information we will only be able to provide limited products and services to you. For example, where you refuse to provide mandatory travel information, we will not be able to arrange travel for you.
Updates
We may amend this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Notice we will place any updates on this webpage. Please regularly check this webpage for the latest version of our Privacy Notice. If at any point we decide to make fundamental changes to our Privacy Notice, we will seek to inform you by notice on our website.
Third Party Websites
You might find external links to third party websites on our website. Our Privacy Notice does not apply to your use of a third party site. We are not responsible for the privacy practices of websites that are not operated by us and encourage you to read the privacy statements of any such third party site.
The personal information we collect and when and why we use it
Types of personal information we collect
The types of personal information we collect when you make an appointment with us includes your:
- Full name, address, telephone number, email address (if applicable)
How we use this personal information
We use your personal information to:
- fulfil our agreement with you and/or deal with your appointment and any subsequent work
- process payments for work, fulfil requests for refunds and for accounting or audit purposes
- as you may authorise or consent to additionally from time to time
Personal information we collect and use if you have any queries about any of our products or services
If you have any queries about any of our products or services, or compliments or complaints, we will need to collect information from you, including your contact details, in order for us to respond to your query or provide you with assistance. We will collect this information when you submit a form on our website, send us an email, call us, or contact us via another form of communication such as through social media.
Types of personal information we collect
The types of personal information we collect includes:
- full names, telephone contact number, email address, full address
How we use this personal information
We use your personal information to:
- address your inquiry or any other interaction with us as efficiently as possible
- to authenticate your identity such as when you call us
- as you may authorise or consent to additionally from time to time
Personal information we collect and use for legal, compliance, regulatory and crime detection and prevention purposes
We process your personal information so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a valid legal claim, summons or regulatory order, and to protect our property, rights and interests as well as the property, rights and interest of other persons.
Personal information we collect and use when you are making a payment
We collect different personal information depending on your payment method (such as credit card, bank transfer, cash). For example, for credit card payments we may collect. Name as shown on card, credit card number, expiry date, security number, address card is registered to.
Sharing your personal information with others
We share your personal information in the manner and for the purposes described below:
- With third parties who deliver products and services to us.
- bank and payment providers to authorise and complete payments;
- with governments, government organisations and agencies, border control agencies, regulators, law enforcement and others as permitted or required by law, in relation to legal requirements as apply from time to time when travelling to or from a particular country, and to generally comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies;
Personal information we collect and use for marketing purposes, profiling and analytics
How we use personal information to keep you up to date with our products and services
We don't market to you after any work has been completed. We don't pass on your details to any third parties for marketing purposes.
Storage of your personal information
We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected. For example, to carry out appointments and any subsequent work.
In some circumstances we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements. In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
How to contact us
You can write to: Steve Plouman, Direct Carpet Centre, 7 Conifer Grove, Billingham, TS23 1PG. Telephone 07977 07 10 30 or 01642 897007, email enquiries@directcarpetcentre.com
Last updated: September 10th 2019